Due to ongoing concerns regarding COVID-19, as of early 2022, we are practicing a “hybrid” system for pet visits.
You may opt for “curbside” service as was practiced throughout 2020 and into 2021. Simply telephone the office when you arrive, let us know you are here, and an assistant will collect your pet at your vehicle. She will ask some basic questions to learn why you have brought your pet into the clinic and make sure we have a valid phone number to reach you. She may request permission for certain basic tests, depending on why you are here. Once the doctor has examined your pet, we will telephone you to discuss our findings, and make recommendations or a plan for testing and/or treatments. Once they are ready to go, an assistant will return the pet to your car and collect payment. If you already have a card on file, this will be handled remotely.
Since the Summer of 2021, we have offered a return to the more traditional in-clinic visit. Please wear an effective face covering such as a surgical or N-95 mask. Simply bring your pet into the lobby and notify the front desk that you have arrived. You will be asked to wait in the waiting room or if circumstances warrant, an exam room until a technician and the doctor can see your pet. He or she may be removed from the exam room for certain procedures. Please don’t be offended if we don’t offer to shake hands! We maintain our usual high cleanliness standards and have negative-pressure HVAC, but it’s still an indoor space where people and pets may encounter one another, so we understand if you’d rather drop off or wait in the car.
Lillian M Roberts, DVM
and the team at Country Club Animal Clinic